United States
Canada
Mexico
Colombia
El Salvador
South Africa
Jamaica
Philippines
India
Egypt
Greece
Outcomes, Not Headcount.
New Standard in CX Outsourcing.
AI + Human Execution
- Fast, flexible launch
- Transparency + true ownership
- 40% lower cost than traditional BPOs
Trusted by Fortune 500 Companies
5,000+
Employees
24/7
Multilingual Support
31+
Languages Spoken
60%
Women in the Workforce
12
Global Strategic Centers
Why Businesses Choose ContactPoint 360
No. 1
partner ranking based on performance
$16 Million
99.8%
25%
30%
40%
60%
107%
50%
reduction in attrition
Outsource Smarter. Scale Faster.
Our Solutions Designed to Drive you Forward
Technical Support
Solve complex technical issues and receive reliable solutions for your technical needs
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Hybrid Shoring
Merging onshore and offshore services for better results
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Multichannel and Omnichannel Support
Enhance customer engagement with our multichannel and omnichannel support solutions.
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Sales Outsourcing
Improve your business’s sales performance with sales outsourcing
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Multilingual Support
Connect users and bridge language barriers for better communication
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Customer Care
Promising to deliver impeccable CX services every time
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Collections Management
Streamline collections management for improved recovery rates.
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Customer Retention & Loyalty
Boost loyalty and retention with personalized strategies tailored to your customers.
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Helpdesk Solutions
Optimizing your business processes with our helpdesk solutions
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Backoffice Support
Helping you manage your back-office work with precision
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Contact Center Solutions
Optimize your contact center operations with our comprehensive solutions.
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Marketing Services
Leverage our outsourced marketing services to harness the power of expert strategies and innovative solutions.
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HumAIn: Humans and AI, Perfecting Outcomes Together
Recruiting and Sourcing
Achieve a 100% fill rate with our AI tool that seamlessly pairs the right talent with your unique needs, no matter how complex.
AI Learning Environment
Transform New Hires into Top Performers with AI Simulations that fast-track agent proficiency by 56%, leaving traditional training in the dust.
Workforce Management
Let enterprise-grade AI and machine learning turn your toughest staffing challenges into seamless solutions, with precision scheduling and foresight-driven forecasting.
Real Time Agent Assist (RTAA)
Empowering agents to resolve issues faster and perform at their peak, effortlessly.
Conversational AI
Now offers deeper insights and smarter solutions to boost efficiency, enhance CX, and drive enterprise-wide success.
Agent Retention and Productivity
AHT Reduction
We are bringing modern AHT reduction solution with our AI driven Speech-to-Text software.
CSAT Improvement
Elevate CSAT with advanced AI-driven query handling and nuanced sentiment analysis, cutting training costs and reducing turnover—smart solutions for lasting impact.
FCR Enhancement
Achieve higher First Contact Resolution rates with AI-powered precision, ensuring faster, more accurate resolutions that enhance customer satisfaction and efficiency.
Knowledge & Search Management
Gen-AI-powered expertise directory: Cut hold times by 30%, speed up resolutions, and slash ticket costs.
AR Collect Faster
Outperform Competitors by 45% with our machine learning-powered platform, delivering compliance-driven intelligence and a consumer-friendly experience.
Coaching, Performance & Growth
Our AI tool supercharges coaching, driving a 20% improvement in agent performance and unlocking substantial career growth opportunities.
Analytics & AI
We leverage the largest team of data scientists to uncover insights others miss, empowering bold, customer-centric decisions for growth and strategic impact.
Certified Trust: Our Commitment to Excellence
CX Success Stories
Flair Airlines
Tennis Channel
Flair Airlines
BC services
Auto Approve
Achosa Home Warranty
On Course Home Solutions
Flair Airlines
Our Work in Action
92% CSAT Growth – Chatbot Success Story with ContactPoint 360
Discover how ContactPoint 360’s chatbot solution transformed customer satisfaction, achieving a remarkable 92% CSAT growth for a leading company
Results
92.6%
CSAT Growth
80%
Containment Rate Growth
21%
Agent hand-offs Reduced
Voice AI And Speech Analytics’ Impact On Outbound Sales And Agent Retention
Discover how voice AI and speech analytics boosted outbound sales and reduced agent attrition in this case study.
Results
17.3%
Increase in Sales Per Hour
31%
Reduction in Utility Rejections
12%
Reduction in Agent Attrition
The Right Technology Can Optimize Every Minute For Money In Contact Center Operations
Discover how ContactPoint 360 leveraged cutting-edge technology to boost efficiency, reduce costs, and maximize revenue in their contact center.
Results
5x
Reduction in Time
80%
Improvement in Efficiency
100%
Elimination of Errors
Reducing Past Dues And Recovering Millions With Modern Technology And Strategic Approach
Discover how ContactPoint 360 slashed past-due accounts and recovered millions in revenue by leveraging innovative technology and a targeted approach.
Results
$2.8M
Reduction in Bad Debt
$1.1M
Annual Cost Savings
24/7
Automatic Payment Processing
Rapid Staff Migration To Work From Home Model
Check out how ContactPoint 360 quickly transitioned its workforce to a remote work model during a crisis, ensuring business continuity.
Results
5hours
Time Taken to Assemble Team
100%
Workforce Transitioned
100%
Employee Statisfaction
Mathematics And CX – A Not So Unlikely Combination
Discover how data-driven strategies enhance customer experiences in this surprising case study.
Results
30%
Increase in Connect Rates
95%
Same-day Touchpoint
24/7
Operational Hours
Cash Application Process Optimization With The Right People, Processes, And Technologies
Discover how streamlined processes, skilled teams, and advanced technology optimized cash application for a leading energy company.
Results
91.4%
Reduction in Credit Balances
92%
Decrease in Number of Accounts
25%
Decrease in Costs
Achieving 100% Compliance and Massive Cost Savings for HVAC Clients in Canada
Ontario HVAC providers achieved perfect compliance and significant cost reductions through ContactPoint 360’s specialized solutions.
Results
230K
Substantial saving achieved
100%
Quality Scores
97%
First Call Resolution (FCR)
Industries We Serve
Healthcare
Connect users with clarity and professionalism through our secure and HIPAA-compliant healthcare BPO services.
Travel & Hospitality
Get exceptional travel BPO services with real-time data and AI through travel and hospitality outsourcing.
Telecom
From customer inquiries to network optimization, our telecom BPO services will cover it all.
Technology
Scale your IT support operations to newer heights with our call center services to offer fast resolutions and expansive global reach.
Government
Transform government operations with our multilingual contact center solutions.
Insurance
Future-proof your auto, travel, or commercial insurance business with our insurance BPO services.
Finance Services
Streamline customer support while enhancing your operations with our finance and accounting BPO services.
Retail
Get assistance with point-of-sale, retail order processing, and refunds with our retail call center services.
eCommerce
Achieve your eCommerce business objectives with our eCommerce call center service.
Real Estate
Connect with strategic advisors and streamline your administrative tasks with real estate services.
Gaming
Exceed the player experience and level up entertainment with our immersive gaming BPO services.
Transportation
Streamline your logistics operations and enhance supply chain efficiency with our specialized transportation and logistics BPO solutions.
Explore Recent Blog Posts
How Emergency Medical Call Centers Save Lives Through Rapid Response
Learn how emergency medical call centers deliver life-saving triage, dispatch, and real-time guidance and improve survival and emergency outcomes.
Top Customer Service Outsourcing Companies in USA
Discover the top customer service outsourcing companies in the USA helping brands scale support, improve CX, and deliver fast, reliable omnichannel service.
Top 10 Healthcare BPO Companies
Explore the top 10 healthcare BPO companies globally. Learn about hotspots, outsourcing benefits, and how leading partners streamline healthcare operations.
The Role of BPO in Pharmacy Benefit Management (PBM)
Discover the key benefits of pharmacy BPO support services, from faster prescription processing to compliance, accuracy, patient support, and operational efficiency.
Top 10 BPO Companies in Australia
Explore Australia’s top BPO companies delivering next-gen CX, automation, tech support, and operational efficiency. Compare capabilities and choose the right outsourcing partner.
ContactPoint 360’s Global Network
Texas, USA
Global Headquarters
Toronto, Canada
Monterrey, Mexico
Santa Engracia San Pedro Garza García NL C.P. 66267 Santa Engracia
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Bogotá, Colombia
Montego Bay, Jamaica
Cebu, Philippines
Bengaluru, India
Old Gurappanapalya, BTM Layout, Bengaluru, Karnataka 560029
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Cairo, Egypt
Durban, South Africa
Texas, USA
Global Headquarters
Toronto, Canada
1880 O’Connor Dr
Toronto, ON M4A 1W9
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Monterrey, Mexico
Av. José Vasconcelos 130 OTE
Santa Engracia San Pedro Garza García NL C.P. 66267 Santa Engracia
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Bogotá, Colombia
Porto 100 Building
Av. Cra. 45 #97-50 6th Floor, Bogotá, Colombia
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Montego Bay, Jamaica
13 Crane Boulevard, Fairview Drive, Montego Bay, Jamaica
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Cebu, Philippines
11th floor Skyrise 4B, Cebu
IT Park, Apas, Cebu City, 6000
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Bengaluru, India
IndiQube Arcade, Tower A, 7th Floor, Old Gurappanapalya, BTM Layout, Bengaluru, Karnataka 560029
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Cairo, Egypt
El Naser street Maadi, Technology park, P2 building Cairo, Egypt
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Durban, South Africa
23A Flanders Drive, Mt Edgecombe, Durban, 4302 South Africa
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