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Generate Insights with Our Workforce Forecasting Software
Empower strategic decision making with data driven reports and insights. Utilize the data with detailed and historical trends with campaign specific conditions to understand workforce dynamics.
Comprehensive historical trend analysis 
Real time data integration 
Customized campaign analytics 
Automate Scheduling with Our Workforce Management Software 
Automate Scheduling, Eliminate Manual Handling
Automate your shift scheduling effortlessly using historical data and campaign-specific conditions with workforce planning software.
Schedule Forecasting and Variance Planning
Obtain your accurate staffing needs by analyzing historical data, reducing instances of over and under staffing.
Syncing Agents and Managers
Facilitate communication between agents and managers through our centralized scheduling system, ensuring that organizational goals align with your business.
Harness Data Insights for Optimal Business Performance
Automate Smartly with AI Automation
Accurately forecast call volume and predict increase and decrease with the power of machine learning.
Improve Business Decisions
Take your workforce management to new levels by combining automation, data-driven insights, and improved decision-making to achieve your operational excellence.
Third Party API
Utilise Third-Party API within WFM solutions to unlock your connectivity and customization while promoting interoperability according to your company’s demand.
Improve Workforce Performance with
Forecasting and Scheduling Software
Our WFM software seamlessly coordinates with AI and ML, ensuring connectivity between agents and managers without any delay. The software’s real-time updates and insights empower managers to make informed decisions, helping your business reach new heights.
Intelligent scheduling with AI and ML 
Efficient communication channel building 
Real-time updates and insights
Case Study
End-to-End Solutions and Scalable Support for a National Law Firm
See how ContactPoint 360 scaled a national law firm 13×, cut costs 30%, sped case handling 45%, and expanded 8x service lines while maintaining zero compliance breaches.
Transforming Global Travel Services with Cost Savings, Scalability
Discover how ContactPoint 360 helped a global travel leader cut costs by 20%, scale 75% faster, and deliver seamless multilingual support. Download the case study.
Reducing Cost to Serve and Elevating Service Quality in Energy Customer Care
See how ContactPoint 360 helped a leading U.S. energy provider cut call volumes by 35% and save $4M annually. Download the case study.
Certified Trust: Our Commitment to Excellence
FAQs on Workforce Management Software
What are the key features of WFM software?
WFM software is an AI workforce scheduling software that helps streamline employee task schedules while helping you manage the rosters and employee shifts. This workforce scheduling software organizes a rooster in a way that eliminates human intervention and uplifts automation, this will not only minimize the risk but save time and uniformity in the task management.
Does the workforce management software offer any customizable features to fit the specific needs of my business or industry?
How does workforce management scheduling software help to achieve KPIs?
How machine learning and artificial intelligence in wfm software benefits us?
Unlock workforce management efficiency and increase your chances of winning.
