sales@contactpoint360.com
Locations

Our Global Presence

USA United States
Canada Canada
Mexico Mexico
Colombia Colombia
El Salvador El Salvador
South Africa South Africa
Jamaica Jamaica
Philippines Philippines
India India
Egypt Egypt
Greece Greece

Real Time Agent Assist

Empowering agents to resolve issues faster and perform at their peak, effortlessly.

Request a Proposal
real time agent assist
Years of Experience

16+

Years of Experience

Contact Centers Worldwide

09+

Contact Centers Worldwide

50%

Savings on Operational Cost
Savings on Operational Cost

4.7/5

Average CSAT Score
Average CSAT score

heading-icon Seamless Integration: Our Real-time Agent Assist Integrates with Your Existing Ecosystem heading-icon

Real Time Agent Guidance

Customer Configured Playbooks

Our customized playbooks provide step-by-step guidance for common scenarios, ensuring agents to follow consistent procedures.

Recommended Response

We help you analyze customer interactions and suggest appropriate responses based on historical data and our tool’s machine learning algorithms.

Real-Time Notifications

We ensure to alert our agents and their leads regarding potential issues so that they can intervene and take proactive steps.

Call Coaching

We analyze call recordings to identify areas for improvement in agent performance.
real-time call guidance software
real-time ai call guidance software

Sentiment Summary and Call Scoring

Real Time Call Analysis

Immediate identification of emotional cues by change in tone, pitch and speech pattern of the customer.

Improved Customer Experience

Providing immediate feedback on agent interactions, allowing for adjustments in real-time.

Enhanced Agent Performance

Helping agents to recognize and respond to customers’ emotions, leading to more empathetic and personalized interactions.

Increased Operational Frequency

Allowing businesses to prioritize their efforts and allocate resources to address the most pressing issues.

The Ultimate Real Time Guidance

Smart Checklist
Our smart AI tool keeps agents on track with your call flow, ensuring they conduct conversations effectively in the specific language. As agents mention checklist items, it automatically marks them off, providing them with real-time guidance.
Dynamic Prompts
Ensure that the agents are provided with real-time prompts, providing them with the most effective responses for common call enquiries and concerns.
Notifications
It helps in providing real-time feedback and rewards positive behaviors. By consistently reinforcing best practices, it helps the agents to develop strong, customer-centric habits that aligns perfectly with the brand values.
Gamification
With features like challenges, leaderboards, and badges, it provides a more engaging and rewarding work environment for the agents. Ultimately happy agents leads to happy customers.
call center agent guidance software
real-time agent guidance software

Key Features of Our Real-Time Agent Assist Tool

point-iconWin Rate Analysis
point-iconPlaybook Designer
point-iconBeacon
point-iconCall Explorer

Certified Trust: Our Commitment to Excellence

heading-icon Case Study

heading-icon FAQs on AI Knowledge Management Software heading-icon

Who needs AI knowledge base management software?
Generally, AI knowledge base management software is best for customer support teams aiming to create better client experiences.
What’s the difference between a knowledge management system and a content management system?
A KMS helps capture, share, and leverage knowledge, including tacit knowledge from experts and insights from data, whereas a CMS mainly focuses on organizing and managing various content such as documents and web pages.
What is the purpose of a knowledge management system?
The purpose of using knowledge management systems is to seamlessly manage and retrieve information from large knowledge bases, enhancing productivity. Additionally, KMS also helps improve customer service by delivering accurate and instant answers to recurring questions.
What are the benefits of AI in Knowledge Management software?
AI benefits knowledge management software by extracting, classifying, and retrieving information faster, saving time for call center agents and providing instant resolutions to clients without the need to redirect them to multiple departments.