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Outsourcing Call Center in United States
96%
CSAT score achieved excellence in customer satisfaction
80%
First Call Resolution making every call count
06 min
Average handling time
6.67%
Rate of attrition at our center
79%
of agent productivity to capacity
Augment CX Excellence with US-Based Call Center
Native English speaking agents to ensure brand voice and cultural consistency
US-based site to deliver onshore quality with up to 50% operational cost savings
Scalable IT infrastructure to support during peak seasons and demand surges
Skilled talent pool to drive consistent CX across all omnichannel touchpoints
Strategic U.S. time zone coverage to ensure peak-hour availability
Certified Trust: Our Commitment to Excellence
Provide 360° Customer Satisfaction with ContactPoint 360
Inbound Customer Service
24/7 availability with real-time escalation
Brand-trained agents focused on empathy
Consistent FCR and satisfaction outcomes
Workforce Management
Forecast-driven scheduling reduces wait times
Shift adherence ensures operational efficiency
Dynamic staffing adjusts to volume spikes
Collections Management
PCI DSS-compliant processes and workflows
Better engagement with multichannel outreach
Trained agents drive respectful resolutions
100% Quality Assurance
Customized scorecards for every industry vertical
Continuous coaching loops and agent feedback
Speech analytics detect quality blind spots
Reliable and Affordable Call Center Services in the U.S.
Drive Customer Loyalty
Omnichannel CX Support
Multilingual Global Reach
Expert Tech Help
QA-Driven Service
Automate with Impact
Inbound + Outbound Excellence
Vibrant Vibes at ContactPoint 360
FAQs on Call Center Outsourcing in U.S. 
Why do I outsource my call center services to the United States?
Outsourcing customer services to the U.S. offers several benefits, such as skilled agents, cultural familiarity, compatibility with the U.S. market, and English proficiency. There are other advantages, such as a strong customer service culture and time zone advantages as well.
Do you provide multilingual support?
How can a ContactPoint 360 call center improve customer satisfaction?
Our call center in the United States focuses on providing optimum customer service by hiring professionally trained CX agents. All our CX agents have excellent communication skills while understanding and implementing efficient call-routing systems. Our team ensures to analyze, monitor calls, and apply client feedback to improve overall customer experience consistently.
How can I track the performance of call center services in the U.S. ?
Some of the KPIs (key performance indicators) are client satisfaction scores, agent productivity, average response time, call abandonment rate, and lastly, SLA compliance (Service Level Agreement)