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Egypt Egypt
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Outsource Call Center in Egypt

Fulfil your customer demand without compromising on CX quality and delivery timelines
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Accelerate your CX with ContactPoint 360

76.55

Net promoter score exceeding client expectations

9.33

CSAT score out of 10 reflecting outstanding service

89%

First call resolution rate ensuring impeccable customer service

8.33

Minutes of average handling time

1

Month for an agent to reach performance standards
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call center egypt
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Get Your CX Partner for Call Center Outsourcing in Egypt

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Adhering to data center regulations based on client requirement

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Range of our support solutions including Voice, Chat and Email services

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Notable achievements include the highest NPS and CSAT scores

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The transition to Cairo is considered exemplary, serving as a benchmark for other locations due to its smooth and seamless execution

Certified Trust: Our Commitment to Excellence

Provide 360° Customer Satisfaction with ContactPoint 360

Skilled Multilingual Talent
Cost & Quality Balance
Flexible Workforce
Structured CX Operations

Skilled Multilingual Talent

Support global customers with agents fluent in multiple languages and soft skills.
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Trained in multilingual customer communication

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Cultural sensitivity for global alignment

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High-quality support across all channels

Cost & Quality Balance

Achieve operational savings without sacrificing CX performance or customer satisfaction.
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Optimized cost with strong delivery models

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Enterprise support without quality trade-offs

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Results-driven CX at scale

Flexible Workforce

Rapid scaling and adaptability across diverse industry requirements and seasonal peaks.
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Fast ramp-up for new programs

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Flexible teams match shifting demands

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Adaptive service across CX functions

Structured CX Operations

Deliver consistency through robust QA and governance-driven service frameworks.
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Monitoring aligned with SLA goals

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QA loops for performance consistency

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Audit-ready processes and workflows

Drive Business Success Through Reliable Call Center Outsourcing in Egypt

Technical Support Service
Whether troubleshooting technical issues or offering customer care solutions, our technical support team has your back.
Omnichannel Support Service
Our team ensures to maintain consistency while keeping a personalized approach with robust omnichannel support services for your customers.
Inbound Sales Services
Promote services or products and convert genuine leads into customers through our effective inbound sales service.
Multilingual Support
Get tailored multilingual support from our CX agents, proficient in both English, French and Arabic.
Inbound and Outbound Customer Service
Get unbeatable customer support from our tech savvy CX agents in Egypt, providing efficient and responsive customer support to ensure a positive experience.

Vibrant Vibes at ContactPoint 360

call center outsourcing companies in egypt

heading-icon FAQs on Call Center Outsourcing in Egypt heading-icon

What are the cost benefits of outsourcing call centers in Egypt?

Outsourcing call center service in Egypt will be less expensive than in the USA. Along with cost saving, Egypt offers multilingual talent pool which allows businesses such as yours to utilize quality service at affordable cost.

Can call center outsourcing in Egypt provide 24/7 support?

Yes, our call center in Egypt offers 24/7 support. We ensure to provide round-the-clock support to address clients’ critical issues without any hassle. Businesses with diverse time zones and locations gain an advantage in contributing to satisfaction.

What languages are supported by call center outsourcing companies in Egypt?

English, French and Arabic are commonly spoken languages in Egypt, ensuring effective communication with international and local clients. Our BPO in Egypt has the advantage of bilingual workforce, enhancing the dynamics of the call center while accommodating the language preferences of a global client base.

Why most of the US and Canada companies outsourcing to the call centers in Egypt?

USA and other countries choose to outsource to Egypt call center because of the significant cost saving and decreased operational expenses. The country’s workforce includes individuals proficient in Arabic and English, providing a significant boost to international clients.

Egypt, being a strategic location also gives agility to provide 24/7 support, making it an appealing outsourcing destination for businesses.