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Outsource Your Call Center in Colombia
Catalyze your CX business growth to next level with our immersive Call Centre in Colombia!
Accelerate your CX with ContactPoint 360
86%
of promising first call resolution rate
79%
CSAT score helps connect seamlessly with customers
8.61%
low attrition ensures our team enjoys flexible work solutions with work-life balance
3
months for agents to reach an acceptable level
How Call Center Outsourcing in Colombia Enhances Customer Experience Efficiency
Boasting Colombia’s highly skilled workforce fluent in English and Spanish
Applying stringent security protocols and compliance
Awarded top outsourcing destination according to offshore BPO confidence index
Leverage of the benefits of our smart CX agents and AI technology
Obtain best in class nearshore outsourcing service
Certified Trust: Our Commitment to Excellence
Provide 360° Customer Satisfaction with ContactPoint 360
Bilingual CX Support
High Operational Efficiency
Customer-Focused Team
Compliance-Driven QA
Bilingual CX Support
Multilingual agents deliver seamless, culturally aware support across diverse customer interactions.
Fluent, empathetic customer communication skills
Language training ensures consistent brand experience
Confident handling of global support inquiries
High Operational Efficiency
Cost-effective operations built on consistent delivery and CX performance excellence.
Optimized delivery without sacrificing standards
Strong agent productivity across all tiers
Performance tracked against strict SLAs
Customer-Focused Team
Empowered teams deliver brand-aligned experiences and faster, more effective resolutions.
Structured onboarding aligned with brand goals
Ongoing coaching for service consistency
Agent empowerment promotes faster resolution
Compliance-Driven QA
CX excellence reinforced through governance, monitoring, and continuous QA refinement.
Transparent quality monitoring systems in place
Compliance-first approach to every interaction
Feedback loops refine support outcomes
Raise the bar with Contact Center Services in Colombia
Multilingual Services
Improve your customer experience with our team of culturally rich and multilingual agents proficient in English, Spanish, and French.
Omnichannel Support
Be it voice, chat, and email support among others, by blending unmatched skills and technology, we ensure to provide personalized call and chat support.
Appointment Scheduling
Combining the intelligence of CX agents with efficiency of automation to maintain adequate appointment scheduling.
Voice & Non-voice Customer Support
Being capable of handling voice calls and chats each month makes us the prominent choice amongst businesses across Colombia.
End-to-end Customer Engagement Services
Avoid high call abandonment and low agent retention; let our dedicated team provide solutions to your problems in a single call.
Vibrant Vibes at ContactPoint 360
FAQs on Call Center Outsourcing in Colombia 
Why do most U.S. companies outsource their support teams to Colombian call centers?
Cost-effectiveness is the primary reason of U.S companies to outsourcing call center services to Colombia. Apart from that, bilingual professionals, 24/7 support, and a stable business environment are another crucial factor behind outsourcing teams to Colombian call centers.
Is outsourcing to a Colombian call center cost-effective?
Indeed, compared to the U.S. and other countries, Colombia’s call centers have lower hourly rates. This factor alone makes Colombian call centers desirable and appealing for businesses looking to decrease operational expenses while maintaining service quality.
Where are most Colombian call centers located?
Colombia call centers are in Bogota and Barranquilla. Since these cities are equipped with a talented and educated workforce, accessibility, and top-notch infrastructure, it has become the perfect destination for businesses to outsource contact center services in Colombia.
What languages can you provide customer support in a Colombian call center?
Customer support is provided in English, Spanish and French. These are the primary spoken languages in Colombia. The versatility and multilingual workforce permit cater to a wide range of international clients.