sales@contactpoint360.com
Locations

Our Global Presence

USA United States
Canada Canada
Mexico Mexico
Colombia Colombia
El Salvador El Salvador
South Africa South Africa
Jamaica Jamaica
Philippines Philippines
India India
Egypt Egypt
Greece Greece

Outsource Your Call Center in Canada

With our multilingual call center in Canada, take your CX over the moon while effortlessly adhering to all compliance and regulatory standards.

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Accelerate your CX with ContactPoint 360

9.37/10

customer satisfaction score (CSAT) sets us apart

9

minutes of average handling time to achieve optimal results

87%

resolution rate in the first call engagement

40,000+

of average monthly call volume handling
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Canada contact center
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Pioneer Your CX Journey with Your Best Outsourcing Partner in Canada

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Elevate your agent performance with AI speech analytics

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Leverage instant call routing to connect with best CX agents

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Proximity driven economic hub close to the U.S

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Pre-screened, and heavily vetted Canadian CX agents at your service

Certified Trust: Our Commitment to Excellence

Provide 360° Customer Satisfaction with ContactPoint 360

Operational Excellence
Multilingual CX Mastery
Omnichannel CSAT Optimization
Continuous Quality Monitoring

Operational Excellence

Experienced agents ensure CX consistency and deep customer understanding.
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Lower agent attrition for brand familiarity

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Domain-trained talent with performance focus

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Proven leadership in enterprise CX

Multilingual CX Mastery

Serve diverse customers with fluent, culturally aligned communication.
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Fluency in 31+ languages

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Global customer base support

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Cultural fluency ensures trust

Omnichannel CSAT Optimization

Unified support experiences to increase satisfaction and loyalty.
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Voice, email, chat, and social aligned

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Smart routing enhances first-contact resolution

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Real-time CSAT feedback integration

Continuous Quality Monitoring

CX excellence reinforced through ongoing performance refinement.
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Live QA dashboards track agent metrics

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Feedback loops drive measurable improvement

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ISO-based quality process framework

Bridging Excellence through Services from Canada’s Contact Center

Sales Outsourcing
Get a strategic business advantage by availing end to end inbound and outbound sales outsourcing services, helping to maximize sales and revenue.
Inbound & Outbound Customer Support
Harness the expertise of our highly skilled call center agents for seamless inbound customer support.
Voice and Chat Support
Equipped with a diverse skillset, our CX agents are well trained, proficient in both soft and technical skills, offering personalised interactions.
Omnichannel Support
Be it social media, email, call or chat, let our CX agents help you synchronize different customer interactions while providing great customer experience.
Appointment Scheduling and Management
Worry no more about your missed appointments. Let our team handle your appointment management and scheduling.
Data Entry and Processing
Get purpose-driven information through an accurate process of gathering, editing, and manipulating data, enabling informed decision-making.

Vibrant Vibes at ContactPoint 360

call center canada

heading-icon FAQs on Canada Call Center Outsourcing heading-icon

How does data security and privacy work in call centers in Canada?

To safeguard our client’s data, we maintain regulatory compliance. As a prominent call center in Canada, we adhere to PCI DSS 4.0, HIPAA, SOC2, GDPR, and ISO 27001. With these compliances, we ensure the protection of users’ rights while implementing necessary measures to show our commitment to data privacy and security.

Can your call center outsourcing in Canada handle high call volumes and seasonal demands?

Undoubtedly, our skilled CX agents can handle 60,000+ monthly voice calls and 2000+ chat volume along with managing seasonal demands.

How are agents in Canada contact centers trained?

We train our CX agents based on these 3 points.

  1. Initially, we start with microlearning, where we deliver byte-sized knowledge regularly to polish the knowledge of CX agents.
  2. We blend AI and e-learning while emphasizing remote training where agents will get flexibility to join the session, complete practice tests from any location.
  3. Role-playing is another effective method where we help CX agents to deal with difficult situations.
Is outsourcing a Canadian call center cost-effective?

Indeed, you will get a significant cost savings by outsourcing to the Canadian call center. Due to Canada’s competitive cost structure, save on costs compared to outsourcing to a call center in the USA or the UK.