United States
Canada
Mexico
Colombia
El Salvador
South Africa
Jamaica
Philippines
India
Egypt
Greece
Utility Call Center for Proactive Service Coordination 
Optimize metering, outage handling, and improve CX with specialized utilities call center outsourcing.
Scalable utility BPO services with 24/7 availability
Multilingual agents to handle high inbound volume
100% compliance, mitigating meter-to-cash challenges
First-call resolution, driving high CSAT and P2P rate
Accelerate your CX
Enriching Every Experience as Leading Utility Call Center
50%
Field Operations Cost Savings
Optimized processes to reduce costs
99%
Service Availability Support
Reliable 24/7 service with minimal downtime
65%
Faster Outage Resolutions
Quick restoration using advanced technology
99%
Bill Invoice Accuracy
Automated billing for precise invoicing
100%
Regulatory Compliance
Full adherence to industry standards
Utility BPO Services for Outages, Billing & Beyond
Outage Management Services
Our energy call center provides real-time fault detection, notifies customers, restores coordinates, and dispatch filed crews promptly.
Metering Data Management
Ensure precise meter reading validation, energy usage tracking, and real-time data analytics for 100% accurate billing processing.
Sales Outsourcing Services
Increase subscriber enrollment through telemarketing, demand-side management, and lead nurturing with utility call center.
Field Worker Management
Optimize workforce dispatch, with AI-powered remote monitoring, and resource allocation to enhance productivity, and safety compliance.
Utilities Billing Services
Seamlessly manage utility billing cycles, rate calculations, usage-based charges, and payment reconciliation for all customers.
CIS Transition Support
Efficiently update aging infrastructure, while upholding service quality, fulfilling training needs, and eliminating integration issues.
SLA-Compliant Utility Call Center Outsourcing
AI-driven analytics to prevent infrastructure failures and maximize service availability.
Enhanced fraud detection with data-driven anomalies identification in consumption patterns.
Certified Trust: Our Commitment to Excellence
Explore Our Comprehensive Service Toolbox for Your Business 
CX Success Stories
Flair Airlines
Over the years, ContactPoint 360 has helped us build a strong, global support foundation. From Cebu to Canada, their team consistently delivers care and quality.
Tennis Channel
We're the center of tennis CX worldwide and ContactPoint 360 powers that. Their AI tools, 24/7 support, and outstanding agents keep our NPS high and fans happy.
Flair Airlines
ContactPoint 360 has been vital to our customer experience journey. Their agents truly care, and their leadership is always responsive and collaborative.
BC services
Our recent visit to ContactPoint 360’s CX campus in Colombia was truly outstanding. This was my second trip in just over a month, and it exceeded our expectations. From the moment we arrived, the organization, preparation, and thoroughness displayed by CP360 were second to none. It was clear that they were the perfect fit for us as partners.
Auto Approve
Working with ContactPoint 360 has been a breeze from day one. They truly make outsourcing feel easy and straightforward. I highly recommend partnering with them.
Achosa Home Warranty
Since 2018, ContactPoint 360 has hit the sweet spot. They are small enough to treat us like a customer and big enough to deliver enterprise-grade results.
On Course Home Solutions
ContactPoint 360 has shown capability, delivered results, and proven every day that we can get better at servicing our customers—they have been a great partner, and we look forward to expanding that relationship.
Flair Airlines
We couldn’t be more pleased to partner with ContactPoint 360 — a team we trust with our most critical operations and escalations. They deliver for us day in and day out, and we’re proud to call them our partner.
Why choose ContactPoint360?
Industry Expertise
Leverage the deep expertise of our energy and utilities call center staff to effectively handle your client inquiries.
Compliance and Regulations
Prioritize compliance and regulations to ensure a secure and reliable platform.
Efficient Issue Resolution
Employ advanced technologies with swift problem-solving capabilities to resolve issues in a timely manner.
Technology & Innovation
Enhance customer experience, resilience, and efficiency through automation with our call center services.
Avoid Long Hold Times
Keep your clients happy with minimal hold times and 24/7 services.
Frequently Asked Questions 
How utility call center outsourcing improved field operations?
Utility call centers use AI-driven workforce management solutions and strategies, that enables efficient dispatching, and monitoring for field service execution.
How BPO service provider enhance customer satisfaction?
Utility call centers provide quick resolutions with 100% accuracy, 24/7 omnichannel and multilingual support for metering, billing, and other utility operations. All this contributes to achieve 98% CSAT.
Which technologies are utilized by utility call center service providers?
Utility call center utilize the following technologies:
- Artificial intelligence
- Speech analytics
- AI-driven automation
- Information systems (CRM, and ERP)
- Workforce management solutions and more
How utility BPO help with regulatory compliance?
Utility industry call centers adhere to all the regulations and federal laws. Whether the regulation is about data security, service quality, or any other purpose, utility BPO providers comply to all.
What data security measures are used by utility industry call center?
A utility industry call center uses multiple data security mechanisms, such as encryption, multi-factor authentication, network security, IDS and IPS systems, and more.
How you ensure billing accuracy in utility BPO services?
With the help of 14+ years of experience, fraud detection, and precise invoicing procedure, we ensure there’s no revenue leakage in your utility business operations.