United States
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Jamaica
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Greece
Legal Call Center for Modern Law Practice
Leverage our legal call center services to increase customer trust and improve case outcomes.
100% compliance-driven answering services across all touchpoints
Legal intake call center solutions for robust case pipeline
Scalable support that flexes with caseloads and requirements
AI + Human synergy to build brand reputation and loyalty
Accelerate your CX
Crafting Seamless Experience with Legal Call Center Services
30%
Operational Cost Savings
Operational and overhead savings
Zero
Noted Compliance Breaches
Chargeback prevention and improved reputation
45%
Faster, Seamless Case Handling
Improved client satisfaction
8X
Service Line Expansion
Consistent support across channels
13X
Growth
From 11 to 150 FTEs in a year
Ensure Operational Excellence with 24/7 Legal Call Center
We help law firms replace bottlenecks with momentum, and give attorneys more time to practice law and clients more reasons to trust you.
Streamlined intake services to improve lead quality and case strength
Multilingual support to ensure every gets answered accurately
Legally trained agents to maintain 100% quality and compliance
Omnichannel legal call center services for all-round coverage
Your Advantage in the Legal Arena
High-Stakes Accuracy
Our legal call center specialists handle complex case details with precision before client reach out to your legal team.
Confidential Data Handling
All our workflows are highly secure and complaint to international data security standards, ensuring data CIA traits.
Always-On Legal Support
With our 24/7 legal call center, you keep office hours open and no call, lead or emergency every goes unanswered.
31+ Languages Expertise
Serve every community respectfully with culturally aware, and language-trained agents, who understand legal concepts clearly.
Administrative Relief for Attorneys
From appointment scheduling to follow-ups, we eliminate administrative efforts and help attorneys on winning cases.
Scalable Legal Workflow
Whether you are expanding practice areas or handling surges, our legal call center can quickly scale 100+ FTEs.
Legal Call Center Services Without the Lag
Legal Intake Support Services
Capture, verify, and structure all necessary details so your attorneys can review accurate case profiles and onboard new clients.
Case Follow-Up & Updates
Our legal call center deliver timely updates, and next-step guidance to clients to keep them informed and reduce inbound status calls.
Appointment Scheduling
Our experts manage attorney schedules across multiple practice areas to ensure zero overlaps, and no missed consultations with clients.
Legal Inquiry Management
Our legal intake call center services can instantly answer every query beyond your official working hours to never overflow your teams.
Document & Evidence Coordination
Streamline your documentation process to keep cases moving without attorney intervention, and maintain chain of custody.
Attorney Answering Services
Our agents not only answer, but also collect key details from the clients to prepare attorneys for their meetings and upcoming hearings.
Never Miss a Case with Legal Call Center Outsourcing
We don’t fall behind. We move fast, securely, and with a human touch, delivering a seamless experience for every stakeholder – clients, attorneys, and everyone connected to your law firm.
CX Success Stories
Flair Airlines
Over the years, ContactPoint360 has helped us build a strong, global support foundation. From Cebu to Canada, their team consistently delivers care and quality.
Tennis Channel
We’re the center of tennis CX worldwide and ContactPoint360 powers that. Their AI tools, 24/7 support, and outstanding agents keep our NPS high and fans happy.
Flair Airlines
ContactPoint360 has been vital to our customer experience journey. Their agents truly care, and their leadership is always responsive and collaborative.
BC services
Our recent visit to ContactPoint360’s CX campus in Colombia was truly outstanding. This was my second trip in just over a month, and it exceeded our expectations. From the moment we arrived, the organization, preparation, and thoroughness displayed by CP360 were second to none. It was clear that they were the perfect fit for us as partners.
Certified Trust: Our Commitment to Excellence
Explore Our Government BPO Service Toolbox for Your Business 
Frequently Asked Questions 
Do you support multiple legal practice areas?
Our legal call center can support all legal practice areas, including but not limited to:
- Personal injury
- Immigration
- Family law
- Criminal defense
- Bankruptcy
- Estate planning, and more
How you ensure data integrity for sensitive information?
All processes at ContactPoint 360 follows global data security standards, and regulations, like SOC I & II, ISO 27001, HIPAA, PCI DSS, and others. In addition, we have dedicated data security teams for constant monitoring and threat prevention.
How fast your legal call center team can respond to new client inquiries?
We can respond within 30 seconds to all inquiries across multiple channels, such as call, email, chat, social media, and if you have an app, we do offer in-app assistance.
What makes your attorney telephone answering services standout?
Unlike others, our legal call center is staffed with legally trained agents, who understand your industry, your clients, and attorney’s requirements. And all this leads us to fulfil exact needs of your law firm.