United States
Canada
Mexico
Colombia
El Salvador
South Africa
Jamaica
Philippines
India
Egypt
Greece
Home Warranty Call Center To Fast-Track Claims and
Support 
Deliver stress-free claims to homeowners with unrivalled customer service, and reliability.
Round-the-clock assistance across omnichannel platforms
AI-powered claim automation for 100% processing accuracy
Technician scheduling for repairs with less than 2% cancellation rate
Seamless policy help with clear answers on coverage details
Accelerate your CX
Zero Delays with Inbound Call Center for Warranty Claims
ContactPoint 360 handle each claims and service request with utmost priority and ensure a smooth vendor coordination for efficient customer query resolution, improved operational efficiency, and exceptional service experience.
Multichannel communication across voice, chat, SMS & social media
Quick and accurate claims processing for 30% faster approvals
Data-driven insights to enhance service quality in real-time
Seamless vendor dispatching for hassle-free service requests
Our Exceeding Standards in Customer Service for Warranty Claims
99%
Claims Accuracy
AI-driven processing to reduce errors
35%
Faster Repairs
Quick dispatching of certified technicians
50%
Fewer Callbacks
First call resolution for customer ease
90%
Policy Retention
Increased customer trust through proactive care
24/7
Global Support
Uninterrupted support across all time zones
Effortless Claims, Quick Technician Dispatch with ContactPoint 360 Home Warranty Call Center
AI-Driven Solutions
We leverage artificial intelligence and automation to speed up claim approvals, reduce wait times, and keeping your customers satisfied with quick resolutions.
Omni-Channel Assistance
Homeowners can reach us through multiple channels, including voice, chat, mail, SMS, and social media platforms and expect a unified communication.
Multilingual Customer Support
We can support all your customers, vendors, and technicians in their preffered language. Our support agents are proficient in 30+ languages.
Flexible Engagement Models
We offer transparent pricing to all our clients. There are no hidden costs, and also, we handle the entire overhead and infrastructure cost.
100% Data Security
Our entire infrastructure adhered to SOC, SOC 2, PCI DSS, HIPAA, GDPR and other standards to ensure data integrity and confidentiality.
Tailored CX Strategies
Our outsourced customer service for warranties are customized per your business model to reduce churn rate, and improve homeowner satisfaction.
Customer Service for Warranty Claims, Solving Challenges with Expertise
Customer Inquiry & Support Handling
Our call center solutions for repair claims provide homeowners with efficient responses, ensuring their home warranties queries are resolved around-the-clock.
Claims Follow-Up & Service Reminders
We help with automated claims follow-up and service reminders to help homeowners receive the needed support, improving your customer satisfaction score.
Real-Time Technician Dispatching
Our Real-Time Technician Dispatching service accelerates service-level agreements, enabling swift technician allocation, and optimal customer retention.
Cross-Selling & Up-Selling Warranty Plans
With AI-powered data-driven insights, we discover opportunities to increase leads, sales, and conversions in a streamlined and growth-oriented workflow.
Billing Support & Payment Processing
Our home warranty call center reduces manual errors, speed up payments, and provide homeowners with a seamless and PCI DSS adhered billing transactions with.
Quality Assurance in Claims & Service Interactions
Our technical support outsourcing for home warranty streamlines claims resolution, ensuring timely service dispatch, and accurate coverage assessments.
Compliant and On-Time Home Warranty Call Center
Data integrity and confidentiality are always our priority. ContactPoint 360 securely handles homeowner’s and your business data, protecting every bit, even during demand surges.
CX Success Stories
Auto Approve
Nearly two years into our partnership, ContactPoint 360 continues to deliver positive, adaptable, and top-tier agents. From leadership to frontline teams, they consistently do things the right way and evolve seamlessly with our changing business.
Flair Airlines
Over the years, ContactPoint 360 has helped us build a strong, global support foundation. From Cebu to Canada, their team consistently delivers care and quality.
Tennis Channel
We're the center of tennis CX worldwide and ContactPoint 360 powers that. Their AI tools, 24/7 support, and outstanding agents keep our NPS high and fans happy.
Flair Airlines
ContactPoint 360 has been vital to our customer experience journey. Their agents truly care, and their leadership is always responsive and collaborative.
BC services
Our recent visit to ContactPoint 360’s CX campus in Colombia was truly outstanding. This was my second trip in just over a month, and it exceeded our expectations. From the moment we arrived, the organization, preparation, and thoroughness displayed by CP360 were second to none. It was clear that they were the perfect fit for us as partners.
Auto Approve
Working with ContactPoint 360 has been a breeze from day one. They truly make outsourcing feel easy and straightforward. I highly recommend partnering with them.
Achosa Home Warranty
Since 2018, ContactPoint 360 has hit the sweet spot. They are small enough to treat us like a customer and big enough to deliver enterprise-grade results.
On Course Home Solutions
ContactPoint 360 has shown capability, delivered results, and proven every day that we can get better at servicing our customers—they have been a great partner, and we look forward to expanding that relationship.
Flair Airlines
We couldn’t be more pleased to partner with ContactPoint 360 — a team we trust with our most critical operations and escalations. They deliver for us day in and day out, and we’re proud to call them our partner.
Certified Trust: Our Commitment to Excellence
Explore Our Comprehensive Service Toolbox for Your Business 
Frequently Asked Questions on Home Warranty Call Center Outsourcing 
How do you ensure compliance in claims processing?
As a trusted call center solutions provider for repair claims, we ensure compliance through following approaches:
- By adhering to PCI DSS, GDPR and state-specific laws
- By frequently updating our IT infrastructure
- By utilizing code-signed and authentic software solutions
What technology does ContactPoint 360 use as a home warranty call center leader?
ContactPoint 360 utilizes a variety of technology, such as:
- Artificial intelligence
- Cloud-based systems
- Data analytics
- Automated QA solution
- CRM and ERP systems and more
Can you handle seasonal spikes in service requests?
Yes, we can handle seasonal spikes. We have scalable resources, that can efficiently manage seasonal surges, ensuring continuous support to homeowners.
How does a home warranty call center ensure homeowner satisfaction?
By providing quick resolution, fast claims processing, and seamless coordination with technician, a BPO for service contract companies improve homeowner’s satisfaction. With ContactPoint 360, you can achieve up to 98% customer satisfaction rate.