sales@contactpoint360.com
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Our Global Presence

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Faster Resolutions,
Wider Global Reach with Our
IT Call Center Services

Blend Next-Gen technology with ContactPoint360’s CX excellence and get unmatched IT call center services.

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Advanced data mining and deep customer needs

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Adhering to strict regulatory compliance and data security

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Resolve troubleshooting issues faster

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Boasting global presence and reach

Accelerate your CX

heading-icon Crafting Future Experiences into Customer Delight Hubs heading-icon

95%

Average Quality Score

91%

First Call Resolution (FCR)

50%

Savings on Operational Cost

4.7/5

Average CSAT Score

30+

Languages Fluency

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Optimize IT Support with Speed and Reach

Scale your IT support operations to newer heights with our call center services to offer fast resolutions and expansive global reach.

17.3%

Increase in Sales Per Hour

31%

Reduction in Utility Rejections

12%

Reduction in Agent Attrition

PCI-DSSHIPAAISOAICPA-SOCAICPA-SOC-2GDPR

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Our Agent working on IT Call Center Services
bpo it services

Optimize Costs & Grow Your IT Infrastructure with Our BPO IT Services

Cost Optimization

Save cost while contributing to your business’s financial well-being with our cost-efficient information technology call center services.

Specialised Tech Expertise

Get targeted tech expertise and benefit from latest industry knowledge to keep your IT infrastructure at peak with our team.

Enhanced Customer Satisfaction

We don’t limit to problem resolution rather we aim to deliver positive client experience, strengthening your customer relationship.

Advanced Security Measures

Stay protected from potential threats with advanced security protocol giving you peace of mind in the digital age.

Scalable Operations

Expand your business operation, set effective processes with our high tech call center service.

Innovation Integration

Stay ahead in the industry by integrating innovative technologies and leverage digitization for your business growth.

Streamlined Processes

Integrate operational efficiency via streamlined processes, decreasing workflow errors and disruptions.

24/7 Technical Support

Leverage 24/7 technical support without any delay, let our CX team be there whenever your customer need help.

Strategic Partnership

Choose a partner rather than a service provider who understands your business goals and helps you succeed in the long run.

Certified Trust: Our Commitment to Excellence

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Why choose ContactPoint360?

Cost Optimization

Save cost while contributing to your business’s financial well-being with our cost-efficient information technology call center services.

Specialised Tech Expertise

Get targeted tech expertise and benefit from latest industry knowledge to keep your IT infrastructure at peak with our team.

Enhanced Customer Satisfaction

We don’t limit to problem resolution rather we aim to deliver positive client experience, strengthening your customer relationship.

Advanced Security Measures

Stay protected from potential threats and advanced security protocol giving you peace of mind in the digital age.

Scalable Operations

Expand your business operation, set effective processes with our high tech call center service.

Innovation Integration

Stay ahead in the business game by integrating innovative technologies by leveraging digitization for business growth.

Streamlined Processes

Integrate operational efficiency via streamlined processes, decreasing workflow errors and disruptions.

24/7 Technical Support

Leverage 24/7 technical support without any delay, let our CX team be there whenever you need.

Strategic Partnership

Choose a partner rather than a service provider who helps you understand your business goals and succeed in long run.

CX Success Stories

Flair Airlines

Over the years, ContactPoint 360 has helped us build a strong, global support foundation. From Cebu to Canada, their team consistently delivers care and quality.
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Duncan Patillo,
Director of CX, Flair Airlines
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Tennis Channel

We're the center of tennis CX worldwide and ContactPoint 360 powers that. Their AI tools, 24/7 support, and outstanding agents keep our NPS high and fans happy.
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Fred Kleiman,
Vice President of Customer
Service, Tennis Channel
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Flair Airlines

ContactPoint 360 has been vital to our customer experience journey. Their agents truly care, and their leadership is always responsive and collaborative.
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Maya Radhakrishna
Manager of CX, Flair Airlines
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BC services

Our recent visit to ContactPoint 360’s CX campus in Colombia was truly outstanding. This was my second trip in just over a month, and it exceeded our expectations. From the moment we arrived, the organization, preparation, and thoroughness displayed by CP360 were second to none. It was clear that they were the perfect fit for us as partners.
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Bob Reece,
Chief Operating Officer
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Auto Approve

Working with ContactPoint 360 has been a breeze from day one. They truly make outsourcing feel easy and straightforward. I highly recommend partnering with them.
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Orion Kirsch,
Director, Auto Approve
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Achosa Home Warranty

Since 2018, ContactPoint 360 has hit the sweet spot. They are small enough to treat us like a customer and big enough to deliver enterprise-grade results.
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Cory Byzewski,
Co-founder, Achosa Home Warranty
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On Course Home Solutions

ContactPoint 360 has shown capability, delivered results, and proven every day that we can get better at servicing our customers—they have been a great partner, and we look forward to expanding that relationship.
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Tim Adkisson,
Sr. Director of Claims, On Course Home Solutions
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Flair Airlines

We couldn’t be more pleased to partner with ContactPoint 360 — a team we trust with our most critical operations and escalations. They deliver for us day in and day out, and we’re proud to call them our partner.
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Eric Tanner
Chief Commercial Officer, Flair Airlines
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heading-icon Frequently Asked Questions About BPO IT Services heading-icon

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How can I trust that a high-tech call center will represent our company the right way?
Before commencing our services, our team comprehensively understands your business, conducts competitor research, and ensures that your goals align with our offerings. Only after acquiring in-depth information, we proceed to the second phase, representing your company across the globe.
What should I look for when choosing a tech call center?
Future expansion, business size, training program, technological advancement, and cost structure are some of the elements to look for while selecting a high-tech call center.
How does the IT call center ensure data security and privacy?
To protect data from unauthorized access, we implement secure communication channels, like encrypted connections and secure file transfer protocols. Even using different encryption technologies ensures that client data remains confidential throughout the process.
What sort of infrastructure is necessary for a good IT call center solution?
The infrastructure for the IT call center should be able to handle daily operations effectively. All hardware, including servers and computers, should be well managed. Primarily, the infrastructure should be dynamic and flexible enough to meet the increasing requirements of growing call volumes.

Understand How Our Modern IT Call
Center Services Improve Tech Support

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