Healthcare BPO Services for Elevated Engagement and Efficiency

Bridge the gaps between your stakeholders with ContactPoint 360’s healthcare BPO services. Whether it’s Provider or Member Engagement, Billing and Customer Care, or Collections, we fast-track innovation and deliver real outcomes for our healthcare client partners.

17+ years in end-to-end healthcare BPO solutions

100% HIPAA and HITECH regulations compliance

Scalable operational and clinical support, with RNs

30-50% faster speed to proficiency

Agentic AI to reduce costs by up to 75% per conversation

Accelerate your CX

Value Creation for Our Clients

Up to

50%

Cost Reduction with a Lean, Scalable Delivery Model

Measurable

Improvements

in Patient/Provider/ Member Experience

91%

First Call Resolution Rate

40%

of Routine Call Types Automated

4.7/5

Average CSAT
Score

Our HIPAA-compliant, End-to-End Healthcare Solutions for:

Healthcare Service Organizations

Driving patient engagement and operational efficiency

Healthcare Providers

Improving outcomes through empathetic patient interactions

Healthcare Payers

Optimizing experience for members and providers

The agent is working to offer healthcare BPO service

Data Integrity, Confidentiality and Availability. We Ensure It All.

Optimize healthcare operations with our BPO services, compliant with industry standards to ensure care coordination, data security, and 100% efficient claims management.

Request a Proposal

Our 360-Degree Healthcare BPO Services

Omnichannel and Agentic AI Engagement

Our healthcare BPO services brand ambassadors are on the frontlines for patients, members, and providers to deliver responsive, fast, and personalized care across all channels.

Appointment Scheduling

Our operations and clinical experts are supported by Agentic AI that can enhance patient experience, grow revenue with more appointments booked, and reduce overhead costs.

Prescription Refills and Patient Engagement

Our medication management tools and patient-provider communications streamline prescription refills, reduce provider burnout, increase efficiency, and boost patient medication adherence.

Billing and Customer Care

Our HIPAA-compliant BPO solutions ensure billing accuracy and efficient processes, including A/R and RCM management, for optimized workflow and faster payment.

Remote Patient Monitoring

From End-to-End Customer Care and Technical Support to building RX orders and A/R support, we have the RPM services to drive real results for our clients.

Patient Retention and Follow-Up

We streamline administrative tasks to allow you to focus on your core, while improving patient engagement and outcomes.

Claims Management

We handle the entire Claims Management process with a focus on stringent compliance, to improve cash flow and operational efficiency.

ContactPoint360's agent is offering support to a patient.

Our agent is working on the healthcare call center service.

Smoother Healthcare Journeys Start Here
With ContactPoint 360’s Healthcare BPO Services

Skilled Healthcare Professionals

Our team of clinicians, RNs, and operational experts provides domain expertise and exceptional service quality and streamline your operations.

Seamless Service

Our team of experts ensures speed to value, from transition to sustainable outcomes. From Provider/Member/Patient Calls to Claims and Collections, we optimize operations so you can focus on your core healthcare business.

Healthcare Data Security

Our customer contact centers are equipped with robust data security mechanisms with continuous monitoring and audit trails, which guarantees enhanced protection of sensitive information.

Advanced Healthcare Tools and Software

ContactPoint 360 leverages a robust toolkit, from Agentic AI to workforce management innovation that helps to eliminate data security risks and improves network management.

Global Delivery Centers

We offer consistent, reliable, and 24/7 available services with proactive member management , catering to patients in different demographics and time zones.

Flexible Engagement Models

Our pricing models enable you with healthcare call center services within budget by offering full-time equivalents and a transaction-based approach.

Certified Trust: Our Commitment to Excellence

Great Place to Work - Canada Certification

Best Company Work life Balance Canada Award

Explore Our Comprehensive Service Toolbox for Your Business

Multichannel & Omnichannel Support

Collections Management

Customer Retention & Loyalty

CX Success Stories

Achosa Home Warranty

Since 2018, ContactPoint 360 has hit the sweet spot. They are small enough to treat us like a customer and big enough to deliver enterprise-grade results.

Cory Byzewski,

Co-founder, Achosa Home Warranty

Flair Airlines

Over the years, ContactPoint360 has helped us build a strong, global support foundation. From Cebu to Canada, their team consistently delivers care and quality.

Duncan Patillo,

Director of Customer Experience, Flair Airlines

Tennis Channel

We’re the center of tennis CX worldwide and ContactPoint 360 powers that. Their AI tools, 24/7 support, and outstanding agents keep our NPS high and fans happy.

Fred Kleiman,

Vice President of Customer
Service, Tennis Channel

BC services

Our recent visit to ContactPoint 360’s CX campus in Colombia was truly outstanding. This was my second trip in just over a month, and it exceeded our expectations. From the moment we arrived, the organization, preparation, and thoroughness displayed by CP360 were second to none. It was clear that they were the perfect fit for us as partners.

Bob Reece,

Chief Operating Officer

Auto Approve

Working with ContactPoint 360 has been a breeze from day one. They truly make outsourcing feel easy and straightforward. I highly recommend partnering with them.

Orion Kirsch,

Director, Auto Approve

Frequently Asked Questions

How quickly can your healthcare call centers help us with our operations?

Our agents follow processes to help you address inquiries in real time. Moreover, we pivot swiftly to implement updates across training and systems simultaneously.

What are your hours of operation and availability?

We offer 24/7 support, helping you increase responsiveness across time zones while fulfilling your requirements.

How do healthcare organizations select the right healthcare BPO services?

Being a reputed healthcare organization, we start with assessing your business requirement to tailor workflow to get the desired clinical, operational and financial goals.

How does the healthcare call center ensure patient privacy and maintain HIPAA compliance?

ContactPoint360 BPO healthcare is HIPAA certified, protected by role-based data access, regulatory training and rigorous audits to guarantee privacy.

Facilitate exceptional patient care
with our healthcare BPO services