United States
Canada
Mexico
Colombia
El Salvador
South Africa
Jamaica
Philippines
India
Egypt
Greece
Supercharge Your Player Experience with Our Gaming Call Center Services
Uplift player support with pro-level gaming outsourcing services
Player-first CX with up to 50% operational cost savings
100% compliance with gaming-specific regulations
24/7 available global player support services
Multilingual support for personalized player experience
Accelerate your CX
Crafting Future Experiences into Customer Delight Hubs
91%
First Call Resolution
Quick Technical & In-Game Support
4.7/5
Average Player Satisfaction
24/7 Omnichannel Player CX Solutions
99%
Identity Verification Accuracy
Secure Data-Compliant Practices
75%
Growth in ARPU
Player-first Support & Upsell Models
95%
Average Quality Score
Rigorous QA Monitoring & Reporting
Multilingual Gaming Call Center for Multiplayer Worlds
Scale global player support with 30+ language capabilities tailored for high-volume, multiplayer gaming environments.
Support players on Discord, Twitch, Steam, in-game chat, and IVR.
Ensure seamless launch day sales with elastic support infrastructure.
Deliver fast, localized help for players across regions and time zones.
Gaming Call Center Services That Respawn Player Experience
Experience
Bug Reporting & Tier-1 Support
Resolve gameplay glitches and tech issues via gaming call center support across PC, console, and mobile.
Account & Payment Support
Authenticate player identities, manage wallet errors, and securely resolve microtransactions issues with accuracy.
Voice & Chat Moderation
Enforce community guidelines with live moderation across in-game chat, Discord servers, and Twitch interactions.
Game Testing & QA
We conduct regression, compatibility, and playtesting to help you deliver stable builds across multiplayer environments.
Player Behavior CX Analytics
Track rage quits, and funnel drop-offs to optimize engagement with our gaming call center services.
Enterprise-Grade Gaming Call Center Services
LiveOps CX Services
Manage real-time player comms during patches, hotfixes, and live content drops with our gaming call center services.
Gaming Content Moderation
Real-time chat moderation, forum engagement, and behavior flagging to protect game integrity and foster safe player communities.
In-Game Events Support
Seamlessly handle player onboarding, registration issues, reward logistics with our event-dedicated support agents.
VIP Player Support
Priority-tier support for high-level players with 1:1 multilingual agent, custom resolution paths, and tailored retention protocols.
Global Support Coverage
Our team empowers tech-savvy gamers from across the globe to help you stay connected anytime, anywhere.
Scalable Service Solutions
Creating an adaptive environment with our staffing solutions to improve the responsiveness.
Explore Our Comprehensive Gaming BPO Service Toolbox for Your Business 
CX Success Stories
Flair Airlines
Over the years, ContactPoint 360 has helped us build a strong, global support foundation. From Cebu to Canada, their team consistently delivers care and quality.
Tennis Channel
We're the center of tennis CX worldwide and ContactPoint 360 powers that. Their AI tools, 24/7 support, and outstanding agents keep our NPS high and fans happy.
Flair Airlines
ContactPoint 360 has been vital to our customer experience journey. Their agents truly care, and their leadership is always responsive and collaborative.
BC services
Our recent visit to ContactPoint 360’s CX campus in Colombia was truly outstanding. This was my second trip in just over a month, and it exceeded our expectations. From the moment we arrived, the organization, preparation, and thoroughness displayed by CP360 were second to none. It was clear that they were the perfect fit for us as partners.
Auto Approve
Working with ContactPoint 360 has been a breeze from day one. They truly make outsourcing feel easy and straightforward. I highly recommend partnering with them.
Achosa Home Warranty
Since 2018, ContactPoint 360 has hit the sweet spot. They are small enough to treat us like a customer and big enough to deliver enterprise-grade results.
On Course Home Solutions
ContactPoint 360 has shown capability, delivered results, and proven every day that we can get better at servicing our customers—they have been a great partner, and we look forward to expanding that relationship.
Flair Airlines
We couldn’t be more pleased to partner with ContactPoint 360 — a team we trust with our most critical operations and escalations. They deliver for us day in and day out, and we’re proud to call them our partner.
Certified Trust: Our Commitment to Excellence
Level up your customer engagement with
gaming outsourcing services
Stay Ahead in the Dynamic World of Gaming with Tailored Call Center Services.
Frequently Asked Questions on Player Support Service 
Why do gaming firms need call center services?
Gaming companies outsource call center services to enhance productivity and cost efficiency. It also helps them extend 24/7 multi-channel support, access tech-savvy gaming experts, and mitigate risks.
Can gaming call center services provide support in multiple languages?
Certainly, ContactPoint360’s gaming call center services offer global support services targeting people requiring multi-lingual assistance. Therefore, we have agents proficient in multiple languages, increasing your business efficiency.
How to choose a perfect gaming call center?
There are multiple factors which make the gaming call center worthy of partnering such as technical proficiency and gaming knowledge, strong communication skills, and uninterrupted support. Also, gaming call centers need to adhere to security and compliance framework, take feedback and convert in into action.
What support channels can a gaming BPO offer?
Gaming BPO focuses on offering omnichannel support including chat, phone, email and voice support ensuring your queries don’t go unnoticed from any channel.