United States
Canada
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Colombia
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Jamaica
Philippines
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Greece
Energy Call Center for Digital-First CX Services
Enhance efficiency, reduce costs, and mitigate compliance risks with our energy call center services.
Meter-to-cash support services with 99% accuracy
Regulatory-complaint energy support with cost savings
Multilingual CX services with real-time communication
Energy billing & collections support with PCI-DSS compliance
Accelerate your CX
Enriching Every Experience with Our Energy Call Center Services 
50%
Reduction in Operational Costs
60%
Faster Post-Outage Grid Recovery
95%
Average Service Quality Score
65%
Reduction in Billing Disputes
99%
CSAT across all touchpoints
Fostering Adherence to Energy Industry Regulations & Mandates
We help navigate regulatory challenges, and reduce risk exposure, while confirming audit-readiness.
40%
Reduction in Compliance-related Failures
55%
Reduction in Audit-related Risks
$230K
Saved for Our Energy Client
Energy Call Center Outsourcing for Accelerated
Business Growth
Energy Billing Services & RCM
Reduce discrepancies with automated billing cycles, accurate energy consumption tracking, and timely invoicing with energy call center services.
Audit-Ready Reporting
We offer AI-powered energy call center services to automate tracking and reporting, which results in 40% reduction in regulatory breaches.
Back-Office Support Services
From data-entry, bookkeeping to managing administrative operations, we provide multilingual support to energy clients with 100% accuracy.
Energy Procurement Management
Drive cost-efficiency and mitigate risks with our automated procurement workflows, improving supply-chain resilience and material sourcing.
IT Infrastructure Support
We ensure your energy business operates 24/7 with our network, data security, cloud, and 360-degree IT troubleshooting services.
Outage & Monitoring Support
We deliver real-time energy system oversight, rapid fault detection, and issue resolution to ensure reliable, continuous energy service operations.
24/7 Energy Call Center for Outages and Spikes
Queue-free support, with 91%+ first-contact resolution
Scalable support teams with AI-powered systems
Cost-efficient energy operations for peak seasons
Certified Trust: Our Commitment to Excellence
Explore Our Comprehensive Service Toolbox for Your Business 
CX Success Stories
Flair Airlines
Over the years, ContactPoint 360 has helped us build a strong, global support foundation. From Cebu to Canada, their team consistently delivers care and quality.
Tennis Channel
We're the center of tennis CX worldwide and ContactPoint 360 powers that. Their AI tools, 24/7 support, and outstanding agents keep our NPS high and fans happy.
Flair Airlines
ContactPoint 360 has been vital to our customer experience journey. Their agents truly care, and their leadership is always responsive and collaborative.
BC services
Our recent visit to ContactPoint 360’s CX campus in Colombia was truly outstanding. This was my second trip in just over a month, and it exceeded our expectations. From the moment we arrived, the organization, preparation, and thoroughness displayed by CP360 were second to none. It was clear that they were the perfect fit for us as partners.
Auto Approve
Working with ContactPoint 360 has been a breeze from day one. They truly make outsourcing feel easy and straightforward. I highly recommend partnering with them.
Achosa Home Warranty
Since 2018, ContactPoint 360 has hit the sweet spot. They are small enough to treat us like a customer and big enough to deliver enterprise-grade results.
On Course Home Solutions
ContactPoint 360 has shown capability, delivered results, and proven every day that we can get better at servicing our customers—they have been a great partner, and we look forward to expanding that relationship.
Flair Airlines
We couldn’t be more pleased to partner with ContactPoint 360 — a team we trust with our most critical operations and escalations. They deliver for us day in and day out, and we’re proud to call them our partner.
Why choose ContactPoint360?
Industry Expertise
Leverage the deep expertise of our energy and utilities call center staff to effectively handle your client inquiries.
Compliance and Regulations
Prioritize compliance and regulations to ensure a secure and reliable platform.
Efficient Issue Resolution
Employ advanced technologies with swift problem-solving capabilities to resolve issues in a timely manner.
Technology & Innovation
Enhance customer experience, resilience, and efficiency through automation with our call center services.
Avoid Long Hold Times
Keep your clients happy with minimal hold times and 24/7 services.
Frequently Asked Questions 
How your energy call center services outstands?
We use cutting-edge technology, combined with our highly-trained agents, and expert-curated CX strategies, which helps us drive measurable results.
How your energy call center help with regulatory compliance?
Our energy call center services are monitored in real-time to prevent compliance risks. Additionally, we adhere to federal laws and industry regulations.
How you help with saving operational costs?
We manage the agent training, IT infrastructure, automation, and all other technology integrations. As a result, you save up to 50% on operational and overhead costs.
Can your solutions scale with business needs?
Yes, our energy call center solutions are 100% scalable.
Do you provide multilingual energy call center services?
Yes, we offer multilingual support in 30+ languages.
How you ensure data security as energy call center outsourcing firm?
We comply to ISO, SOC, SOC2, PCI DSS, HIPAA and other cyber-security regulations. Additionally, we have a dedicated network and data security team to ensure integrity, and confidentiality.