United States
Canada
Mexico
Colombia
El Salvador
South Africa
Jamaica
Philippines
India
Egypt
Greece
Outsourced Technical Support Services
Minimize escalation with end-to-end technical support from certified tech pros.
L1 – L3 agents, resolving 85% tickets at first contact
24/7 incident response to prevent SLA breaches
Proactive diagnostics to cut wait times by 40%
Crafting Future Experiences into Customer Delight Hubs 
95%
Average Quality Score
12 min
Average resolution time
50%
Savings on Operational Cost
4.7/5
Average CSAT Score
84
Average NPS score
Certified Trust: Our Commitment to Excellence
Multichannel Technical Support Services
Low MTTR Rate
Consistent Support Quality
Structured Documentation
After Hours Support
Dedicated Outsourced Technical Support Services
Application Support Services
Avail comprehensive technical customer care solution with seamless operation and optimal performance for your system.
Remote IT Monitoring Services
Manage your IT infrastructure with optimum uptime and quick resolution time that too from a remote location with our remote monitoring and management services.
Cloud Computing Support Services
Get cloud computing support services based on your dynamic business requirements, ensuring seamless migration and consistent optimization.
IT Quality Assurance Services
Improve the security, reliability and performance of your IT systems with our quality IT assurance services.
IT Troubleshooting Services
Seamlessly diagnose and resolve complex technical issues, while decreasing downtime without interrupting workflow for your organization.
Software Installation Services
Leverage the knowledge of our skilled technicians while ensuring seamless setup and configuration and take advantage of new tools effectively.
CX Success Stories
Flair Airlines
Tennis Channel
Flair Airlines
BC services
Auto Approve
Achosa Home Warranty
On Course Home Solutions
Flair Airlines
FAQs on Technical Support Outsourcing 
What is outsourced technical support?
Outsourced technical support involves delegating your company’s technical assistance services to a third-party provider, such as ContactPoint360. This includes resolving IT issues, providing software assistance, and offering guidance to end-users.
What happens if my company significantly changes software with an update?
ContactPoint360 adapts swiftly to software updates. Our tech support team stays informed about the latest advancements, ensuring a seamless transition for your company. We provide guidance, troubleshoot issues and offer comprehensive support during and after software updates.
How does ContactPoint360 ensure the security of our IT systems and data?
ContactPoint360 prioritizes the security of your IT systems and data. We implement robust security measures, including encryption, access controls and compliance with data protection regulations. Our focus is on maintaining the integrity and confidentiality of your sensitive information.
Why would a company outsource their technical support?
Companies outsource technical support to benefit from cost savings, access specialized expertise, enhance scalability and ensure round-the-clock support. Outsourcing allows businesses to focus on their core competencies while relying on skilled professionals for technical assistance.
How does the outsourced tech support team fit in with the in-house development team?
Our outsourced tech support team collaborates closely with your in-house development team. We align our efforts to support your company’s goals, contributing technical expertise and enhancing the overall efficiency of your IT operations.