sales@contactpoint360.com
Locations

Our Global Presence

USA United States
Canada Canada
Mexico Mexico
Colombia Colombia
El Salvador El Salvador
South Africa South Africa
Jamaica Jamaica
Philippines Philippines
India India
Egypt Egypt
Greece Greece

Help Desk Outsourcing Services

Technical expertise on-demand, available 24/7 to resolve both common and complex issues with utmost quality and accuracy.

Customer Experience Solutions

Real-time monitoring for service delivery optimization

Customer Experience Solutions

Long-tenured agents to improve customer retention

Customer Experience Solutions

Multilingual help desk with SLA-backed performance

help desk outsourcing
Accelerate your CX

heading-icon Crafting Future Experiences into Customer Delight Hubs heading-icon

Customer Experience Solutions
Customer Experience Solutions

95%

Average Quality Score

91%

First Call Resolution

50%

Savings on Operational Cost

4.7/5

Average CSAT Score

31+

Languages Fluency

Request a Proposal

Certified Trust: Our Commitment to Excellence

White-Label Helpdesk Outsourcing Services

Remote Desktop Support

Instantly provide resolutions, and build seamless user experience with fast, secure remote desktop assistance across devices.

User Account Management

Avail of helpdesk support service for end-to-end account provisioning with 100% security, and compliance-driven workflows.

Service Desk Outsourcing

Leverage SLA-backed ticket handling, expert agent routing, and consistent multichannel support with outsourced help desk services.

Proactive System Monitoring

Detect, prevent, and resolve issues before they escalate, and ensure business continuity, and operational efficiency.

CX Success Stories

Flair Airlines

Over the years, ContactPoint 360 has helped us build a strong, global support foundation. From Cebu to Canada, their team consistently delivers care and quality.
Customer Experience Solutions
Duncan Patillo,
Director of CX, Flair Airlines
Customer Experience Solutions

Tennis Channel

We're the center of tennis CX worldwide and ContactPoint 360 powers that. Their AI tools, 24/7 support, and outstanding agents keep our NPS high and fans happy.
Customer Experience Solutions
Fred Kleiman,
Vice President of Customer
Service, Tennis Channel
Customer Experience Solutions

Flair Airlines

ContactPoint 360 has been vital to our customer experience journey. Their agents truly care, and their leadership is always responsive and collaborative.
Customer Experience Solutions
Maya Radhakrishna
Manager of CX, Flair Airlines
Customer Experience Solutions

BC services

Our recent visit to ContactPoint 360’s CX campus in Colombia was truly outstanding. This was my second trip in just over a month, and it exceeded our expectations. From the moment we arrived, the organization, preparation, and thoroughness displayed by CP360 were second to none. It was clear that they were the perfect fit for us as partners.
Customer Experience Solutions
Bob Reece,
Chief Operating Officer
Customer Experience Solutions

Auto Approve

Working with ContactPoint 360 has been a breeze from day one. They truly make outsourcing feel easy and straightforward. I highly recommend partnering with them.
Customer Experience Solutions
Orion Kirsch,
Director, Auto Approve
Customer Experience Solutions

Achosa Home Warranty

Since 2018, ContactPoint 360 has hit the sweet spot. They are small enough to treat us like a customer and big enough to deliver enterprise-grade results.
Customer Experience Solutions
Cory Byzewski,
Co-founder, Achosa Home Warranty
Customer Experience Solutions

On Course Home Solutions

ContactPoint 360 has shown capability, delivered results, and proven every day that we can get better at servicing our customers—they have been a great partner, and we look forward to expanding that relationship.
Customer Experience Solutions
Tim Adkisson,
Sr. Director of Claims, On Course Home Solutions
Customer Experience Solutions

Flair Airlines

We couldn’t be more pleased to partner with ContactPoint 360 — a team we trust with our most critical operations and escalations. They deliver for us day in and day out, and we’re proud to call them our partner.
Customer Experience Solutions
Eric Tanner
Chief Commercial Officer, Flair Airlines
Customer Experience Solutions

heading-icon FAQs on Help Desk Outsourcing Services heading-icon

How can outsourcing help desk support reduce the burden on internal IT teams?

Outsourcing help desk support allows your organization to offload routine ticket resolution, software troubleshooting, and user queries to our specialized teams. This frees up your internal IT staff to focus on innovation, system upgrades, and critical projects that drive business value. By handling these tasks efficiently, we reduce the workload on your teams, minimize burnout, and enhance overall productivity, ensuring your IT resources are aligned with strategic priorities.

How does helpdesk BPO ensure compliance with industry-specific regulations?

Our helpdesk BPO services are designed to comply with industry-specific regulations such as PCI-DSS, HIPAA, and others, depending on your sector. We stay ahead of legislative changes, implementing strict processes, regular audits, and advanced security measures to minimize risks. This ensures your help desk operations meet all regulatory requirements, reducing the potential for penalties and protecting your organization’s reputation in highly regulated markets.

How can outsourcing help desk services reduce overall IT spending?

By outsourcing help desk services, you eliminate the need for in-house hiring, training, and infrastructure costs associated with maintaining an internal team. Our efficient processes and technology-driven solutions lower your total IT spending while delivering high-quality support. You’ll see savings through reduced overhead, minimized downtime, and optimized resource allocation, ensuring a strong return on investment without compromising service levels.

Do outsourced help desk providers offer support on national and international holidays?

Yes, we provide 24/7 helpdesk outsourcing services even on national and international holidays. Our support includes end-to-end round-the-clock support ensuring uninterrupted helpdesk services.

How does a help desk call center support 24/7 availability for global businesses?

Our help desk call center operates round-the-clock across multiple time zones, ensuring that your customers and employees receive support whenever they need it, 24/7. We use standardized processes, real-time monitoring, and a global team of experts to maintain consistent service quality, minimizing downtime and keeping your operations running smoothly no matter the hour or location.

What kind of reporting and analytics do outsourced help desk services provide?

Our outsourced help desk services provide comprehensive reporting and analytics, including key performance indicators like first-call resolution rates, ticket volumes, average handle time, and customer satisfaction scores. We deliver detailed, real-time insights through dashboards and regular reports, enabling you to track performance, identify trends, and make data-driven decisions to continuously improve your support operations and align with your strategic goals.