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Customer Experience Case Studies & Success Stories
Recent Case Studies
End-to-End Solutions and Scalable Support for a National Law Firm
See how ContactPoint 360 scaled a national law firm 13×, cut costs 30%, sped case handling 45%, and expanded 8x service lines while maintaining zero compliance breaches.
Transforming Global Travel Services with Cost Savings, Scalability
Discover how ContactPoint 360 helped a global travel leader cut costs by 20%, scale 75% faster, and deliver seamless multilingual support. Download the case study.
Reducing Cost to Serve and Elevating Service Quality in Energy Customer Care
See how ContactPoint 360 helped a leading U.S. energy provider cut call volumes by 35% and save $4M annually. Download the case study.
Achieving Customer Care Excellence with Global Support for Petcare Provider
See how ContactPoint 360 improved CSAT by 7%, and boosted productivity by 20% through AI-powered QA and empathetic CX delivery.
Retaining Customers Through Frictionless Payments
Discover how a media provider cut write-offs 40%, and recovered 60% of accounts with ContactPoint360’s frictionless payment model.
Accelerating SMB Growth with Precision Sales
Learn how a marketplace achieved 6.3× ROI, and 1,300+ new merchants with ContactPoint360’s precision sales model.
Driving Digital Collections for Millenial Borrowers
See how a fintech lender improved recovery 54%, and achieved 91%+ CSAT with ContactPoint360’s digital-first collections model.
Transforming Utility Collections Higher Recovery, Lower Cost
Discover how a healthcare provider cut costs by 50%, improved QA compliance to 95%, and accelerated onboarding with AI-driven patient support.
Reengineering Healthcare Support
Discover how a healthcare provider cut costs by 50%, improved QA compliance to 95%, and accelerated onboarding with AI-driven patient support.
From Chaos to Conversion
See how a Texas energy supplier hit conversion, 53% deposit capture, and 47% autopay through a voice-only, fully compliant sales team.
Operationalizing Scalable Support: A Global Growth Model Rooted in Trust
Discover how a logistics provider scaled 7X globally, improved QA scores, and cut hold times by 32%, with AI-led onboarding and multi-channel delivery.
Transforming Customer Experience at Scale
See how we scaled support 3X, improved FCR and QA, cut handle time by 31%, and became the top-ranked global CX vendor.
Boosting Customer Satisfaction and Sales Performance through Strategic CX Support
Discover how a home protection provider doubled conversions, reduced errors by 54%, and increased retention using strategic sales and CX support.
From Cold Calls to Closed Deals How ContactPoint360 Boosted Energy Sales
See how a U.S. energy firm achieved 57% more conversions and 100% TCPA compliance through AI-enabled sales optimization and coaching-led execution.
From Concern to Comfort Humanizing the Colorectal Screening Experience Through Thoughtful CX
Learn how a healthcare screening provider achieved 90%+ first-call resolution and 11% CSAT growth using patient-focused, cost-efficient customer support.
US-based Retail Enterprise Improves QA and NPS
Gain insights to the custom ContactPoint360 approach and AI solution that helped retail business optimize QA, NPS, and efficiency.
Chatbot Success Stories | Airline Industry – ContactPoint360
As the first wave of the Covid-19 pandemic reached its peak and governments directed offices to close, it took us only 5 hours to plan a transition for 95% of our employees to work from home. Here is our story.
Voice AI And Speech Analytics’ Impact On Outbound Sales And Agent Retention
The objective of this case study was to address the outsourcing needs of a major US-based energy provider seeking efficient outbound sales services for their gas and electric offerings.
Reducing Past Dues And Recovering Millions With Modern Technology And Strategic Approach
ContactPoint360 collaborated with a leading US energy supplier to elevate collections operations. Tasked with revamping outdated technology, our goal was to implement an intelligent data segmentation strategy and optimize outbound dialer initiatives.
Rapid Staff Migration To Work From Home Model
In response to the imminent site shutdown due to the COVID-19 pandemic, ContactPoint360 sought to expeditiously transition its workforce to a Work-From-Home (WFH) model, reflecting a commitment to ensuring business continuity and employee well-being.
Cash Application Process Optimization With The Right People
Contactpoint360, a renowned entity, was selected with the pivotal responsibility of meticulously managing the intricate landscape of accounts receivables for a highly influential publicly traded US-based energy firm.
Achieving 100% Compliance and Massive Cost Savings for HVAC Clients in Canada
The objective of managing Bill-55 calls in Ontario, Canada, is to ensure compliance with legal requirements related to HVAC and Water Heater equipment sales and installations.
Mathematics And CX – A Not So Unlikely Combination
This case study provides an in-depth exploration of ContactPoint360’s strategic partnership with a leading Edutech company focused on transforming global Mathematics education
The Right Technology Can Optimize Every Minute For Money In Contact Center Operations
The objective of this collaboration was to enhance the efficiency of lead generation processes for a prominent educational technology company, specializing in transforming the math learning experience for educators and students.