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Industry’s Favorite Speech-to-Text
Solution for AHT Reduction
Our AI voice-to-text solution is renowned for its precision.
Certified Trust: Our Commitment to Excellence
We Stand Out Due to These Abilities
Multilingual Translation 
Highly Customizable 
Plug-and-Play Solution 
Advanced ASR Technology Thoughtfully Crafted Speech-to-Summary Solution
We developed this voice-to-note solution to address following key pain points within your company:
Manual Documentation Errors 
Extended Average Handle Time 
Agent Multitasking Challenges 
Inconsistent Customer Information 
Training and Onboarding Delays 
Compliance and Data Retention Issues 
Who Trusts Us for AI Speech-to-Text Solution?
Our highly customizable AI speech recognition solution serves various departments in contact centers:
Quality Assurance (QA) 
Customer Support 
Operations 
Compliance 
Sales Interested in adopting new AI-powered technology to solve decades-old AHT problems?
Case Study
End-to-End Solutions and Scalable Support for a National Law Firm
See how ContactPoint 360 scaled a national law firm 13×, cut costs 30%, sped case handling 45%, and expanded 8x service lines while maintaining zero compliance breaches.
Transforming Global Travel Services with Cost Savings, Scalability
Discover how ContactPoint 360 helped a global travel leader cut costs by 20%, scale 75% faster, and deliver seamless multilingual support. Download the case study.
Reducing Cost to Serve and Elevating Service Quality in Energy Customer Care
See how ContactPoint 360 helped a leading U.S. energy provider cut call volumes by 35% and save $4M annually. Download the case study.
FAQs on AHT Reduction 
What support do you provide to clients?
We offer onboarding sessions and ongoing assistance to ensure smooth implementation.
How accurate is your solution’s speech-to-text transcription?
Our solution achieves 90% accuracy with advanced ASR technology, ensuring precise and reliable transcription of calls in real-time.
How does this solution handle multiple languages?
Our AI technology supports multilingual translation. Our solution reliably transcribes and summarizes conversations in various languages.
Can this speech-to-text solution integrate with our current systems?
This is a plug-and-play solution that integrates seamlessly with any CMS or platform. We can customize it according to your requirements.