United States
Canada
Mexico
Colombia
El Salvador
South Africa
Jamaica
Philippines
India
Egypt
Greece
Certified Trust: Our Commitment to Excellence
Obstacles and Prospects 
Agent Retention Challenges
Intelligent Solutions
Intelligent Agent Retention Module
Productivity Insights in Real-time
Gain live insights into how your agents are performing and respond in seconds to improve performance, reduce churn.
Auto-Captures Time Spent
Increased Visibility at Organizational Levels
Work Distribution Analytics
AI-Powered Agent Retention Software Features
Automated Recognition
Real-time Agent Feedback
Workload Balancing
AI-powered Agent retention algorithms ensure fair distribution of tasks to prevent Agent burnout.
Agent Engagement Tracking
Monitor and analyze Agent engagement levels to foster a supportive work environment.
Agent Performance Metrics
Case Study
End-to-End Solutions and Scalable Support for a National Law Firm
See how ContactPoint 360 scaled a national law firm 13×, cut costs 30%, sped case handling 45%, and expanded 8x service lines while maintaining zero compliance breaches.
Transforming Global Travel Services with Cost Savings, Scalability
Discover how ContactPoint 360 helped a global travel leader cut costs by 20%, scale 75% faster, and deliver seamless multilingual support. Download the case study.
Reducing Cost to Serve and Elevating Service Quality in Energy Customer Care
See how ContactPoint 360 helped a leading U.S. energy provider cut call volumes by 35% and save $4M annually. Download the case study.
FAQs on Agent Retention Software 