ContactPoint 360
Representing the Next-Gen CX

We improve customer interactions through solving problems & crafting memorable experiences for growth.

Our Mission

Data. Growth. Opportunities.

Deliver excellent customer support by implementing a data-driven approach aimed at fostering business growth and creating opportunities to collaborate and thrive with clients, employees, communities, and key company leaders.

Our Vision

Revolution. Transformation. Innovation.

Position ContactPoint 360 as the premier outsourcing company offering CX, EX, and AI solutions. Our aim is to transform ContactPoint 360 into the most sought-after tech-enabled outsourcing company. Through excellence and innovation, we strive to revolutionize CX industry standards and exceed client expectations.

People-first Culture

We believe in the power of empathy. By understanding and connecting with our colleagues and clients on a personal level, we foster a collaborative and supportive environment where everyone feels heard and valued.

About us

Introducing Next-Gen CX Services

Over 16+ years of our customer experience, BPO, technology, and consulting experience, we endeavor to deliver result-centric customer care services across industries. Whether it’s the tech, telecom, healthcare, or travel and hospitality industry, we excel in providing exceptional CX services through an outcome-focused and customer-centric approach.

16+

Years of Experience

09+

Contact Centers Worldwide

50%

Savings on
Operational Cost

4.7/5

Average CSAT Score

Stay on the Move with ContactPoint 360!

At ContactPoint 360, we ensure you stay ahead with our comprehensive customer retention services. Our approach revolves around understanding customer behavior, recognizing purchase cycles, and managing customer interactions. Our core focus areas include:

Predictive Analytics

We categorize customers based on their needs to identify problem patterns and improve predictive accuracy.

Speech Analytics

Putting AI to good use, we analyze customer calls to understand their emotions, providing better support and tailored solutions.

Customer Journey Maps

Employing advanced tools, we study customer behavior, monitor purchase cycles, and improve interactions.

Consulting Services

Our CX consultants, with 40 years of combined Fortune 500 experience, deliver sustainable and forward-thinking strategies.

Predictive analytics

We segment customers into different categories according to their needs to notice problem patterns and give better predictions.

Speech Analytics

With AI’s help we analyze customer calls to decode their emotions for better support & more customized solutions.

Customer journey maps

Using advanced tools, we analyze customer behavior, track their purchase cycles, & enhance interactions.

Consulting services

Sustainable and futuristic strategies are provided by our CX consultants, who all have 40 years of combined Fortune 500 consulting experience.

Certified Trust: Our Commitment to Excellence

Great Place to Work - Canada Certification

Best Company Work life Balance Canada Award

Why Do CPians Love Us?

Discover the unique benefits and opportunities that make CPians passionate about their work.

Appraising the Talent

Lucrative PayScale
Employee Referral Bonus
Leave Encashment
Skill

Skilled Leaders

Training Reimbursement
Adapting the Learning Culture
Rebuild Skills

Opportunity to Work with Clients

Cross-Culture Work Ambiance
Enhanced Skills and Productivity
Multiple Global Opportunities
Medical Coverage

Health Tests

Yoga
Dental Check-Ups

ContactPoint 360 Can Be a Great Workplace for You

Make The Most of Your Potential with ContactPoint 360’s Innovation-First Work Environment

5 days a week

Enjoy a balanced work-life schedule at
ContactPoint 360.

Referral program

Earn impressive rewards by referring friends to ContactPoint 360.

Flexible timings

We value work hours that fit your lifestyle.

Infrastructure

State-of-the-art facilities and equipment across geographies.

Collaborations

Team up for innovative solutions to drive excellence.

Birthday leave

Celebrate your special day off the way you want.

Founder’s Speech

Our Story Began with a Simple Idea…!

“From the inception of ContactPoint 360, our unwavering commitment has been clear: prioritize our people first, and success in service and sales excellence will naturally follow.”

Asad Mirza

Founder and CEO of ContactPoint 360

Celebrating Diversity at ContactPoint 360

Talented, Qualified, and Experienced

Become part of a culture that prioritizes happiness and values every team member

Join Us

Accelerate your business results with our
customer experience solutions

Make your business thrive with our advanced CX solutions

Request a Proposal

Contact Us Now

Our Global Presence

ContactPoint 360 Representing the Next-Gen CX